{"id":8096,"date":"2024-02-09T23:14:50","date_gmt":"2024-02-10T04:14:50","guid":{"rendered":"https:\/\/www.calian.com\/digital-cyber\/managed-it-services\/24-7-help-desk-outsourcing\/"},"modified":"2025-07-07T09:35:42","modified_gmt":"2025-07-07T13:35:42","slug":"externalisation-du-service-d-assistance-24-7","status":"publish","type":"page","link":"https:\/\/www.calian.com\/digital-cyber\/fr\/services-informatiques-geres\/externalisation-du-service-d-assistance-24-7\/","title":{"rendered":"Externalisation du service d&#8217;assistance 24\/7"},"content":{"rendered":"\n<div class=\"tbk-hydrate-component\" data-cid=\"6a7574bf-a9c6-4c92-a003-244299313388\" data-component=\"MainHeroVideo\"><div class=\"calian-main-hero wp-block-calian-com-components-calian-main-hero-video\"><div class=\"main-hero-video position-relative\"><div class=\"main-hero-video__overlay-top\"><\/div><div class=\"main-hero-video__overlay-left\"><\/div><div class=\"main-hero-video__overlay-general\"><\/div><div class=\"main-hero-video__content container-fluid mw-1195px\"><div class=\"row px-3\"><div class=\"col-12 mw-641px p-0\"><h1 class=\"main-hero-video__heading text-white mb-4\">Externalisation du service d&#x27;assistance 24\/7<\/h1><p class=\"main-hero-video__description text-white subheading mb-5\">Confiez-nous la gestion des technologies de l&#x27;information et de la communication afin que vous puissiez vous concentrer sur vos activit\u00e9s principales.<\/p><div class=\"main-hero-software__cta-buttons d-flex flex-column flex-sm-row justify-content-start pt-2\"><a href=\"#contact-form\" class=\"btn btn-primary\">Explorer les solutions personnalis\u00e9es<\/a><\/div><\/div><\/div><\/div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2024\/02\/iStock-1316574164-1365x768.jpeg\" alt=\"A group of people in a control room.\" width=\"1365\" height=\"768\" class=\"hero-banner__bg-img\"\/><\/div><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"dcb92fde-5c6a-4d8c-b767-a2a9db36d4b1\" data-component=\"Spacer\"><div class=\"calian-spacer wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"3f2903c0-9249-4b46-8a6e-0a8ac1aa9d16\" data-component=\"LocationIntroContent\"><div class=\"calian-location-intro-content wp-block-calian-com-components-calian-location-intro-content\"><div class=\"calian-location-intro-content__container container-fluid\"><div class=\"row\"><div class=\"calian-location-intro-content__top col-12\"><h2 class=\"calian-location-intro-content__heading\">Externaliser les services informatiques et de communication pour am\u00e9liorer l&#x27;efficacit\u00e9 des entreprises<\/h2><p class=\"calian-location-intro-content__intro-text\">Offrez \u00e0 vos employ\u00e9s une exp\u00e9rience de travail fluide et sans probl\u00e8me, sans le stress li\u00e9 \u00e0 la dotation en personnel, \u00e0 la maintenance et \u00e0 la gestion de vos services informatiques et de communication. Nos centres d&#x27;exploitation ultramodernes assurent une surveillance 24 heures sur 24, 7 jours sur 7 et 365 jours par an, ce qui vous permet de vous concentrer sur ce qui compte le plus, votre entreprise.<\/p><\/div><\/div><div class=\"row\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"a8d5e4ec-8f2a-42eb-8130-f0e43798f469\" data-component=\"StatsBar\"><div class=\"calian-stats-bar calian-stats-bar--inverted theme-dark wp-block-calian-com-components-calian-stats-bar\"><div class=\"container-fluid layout-simple\"><div class=\"row mw-1830px mx-auto\"><div class=\"col-12 col-sm-6 col-lg\"><div><div class=\"d-flex justify-content-center p-1\"><div class=\"spinner-border text-primary \" role=\"status\" style=\"width:3rem;height:3rem\"><span class=\"visually-hidden\">Loading&#8230;<\/span><\/div><\/div><\/div><\/div><div class=\"col-12 col-sm-6 col-lg\"><div><div class=\"d-flex justify-content-center p-1\"><div class=\"spinner-border text-primary \" role=\"status\" style=\"width:3rem;height:3rem\"><span class=\"visually-hidden\">Loading&#8230;<\/span><\/div><\/div><\/div><\/div><div class=\"col-12 col-sm-6 col-lg\"><div><div class=\"d-flex justify-content-center p-1\"><div class=\"spinner-border text-primary \" role=\"status\" style=\"width:3rem;height:3rem\"><span class=\"visually-hidden\">Loading&#8230;<\/span><\/div><\/div><\/div><\/div><div class=\"col-12 col-sm-6 col-lg\"><div><div class=\"d-flex justify-content-center p-1\"><div class=\"spinner-border text-primary \" role=\"status\" style=\"width:3rem;height:3rem\"><span class=\"visually-hidden\">Loading&#8230;<\/span><\/div><\/div><\/div><\/div><div class=\"col-12 col-sm-6 col-lg\"><div><div class=\"d-flex justify-content-center p-1\"><div class=\"spinner-border text-primary \" role=\"status\" style=\"width:3rem;height:3rem\"><span class=\"visually-hidden\">Loading&#8230;<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"86ec250c-2def-4450-bd7d-1a77ef586dc9\" data-component=\"TabbedContent\"><div id=\"tabbed-content-props-8d738fb3-70a7-42fc-9e6a-25f1507d7aa0\" class=\"calian-tabbed-content position-relative pb-7 pb-lg-12 py-7 pt-lg-11 wp-block-calian-com-components-calian-tabbed-content\" style=\"background-color:#f2f4f4\"><div class=\"container-fluid mw-1260px z-1 position-relative\"><div class=\"row mb-md-4 ms-0 ms-xl-3\"><div class=\"col-12 col-lg-7\"><div class=\"d-flex flex-column gap-3\"><h2 class=\"mb-0\">Postes de travail<\/h2><p class=\"body-lg mb-0\">Calian g\u00e9rera et soutiendra votre mat\u00e9riel et vos applications logicielles afin de garantir \u00e0 vos employ\u00e9s une productivit\u00e9 ininterrompue.  <\/p><\/div><a href=\"#contact-form\" class=\"btn btn-primary mt-4\">Commencer d\u00e8s aujourd&#x27;hui<\/a><\/div><\/div><div class=\"mt-5 mt-md-9\"><\/div><div class=\"row position-relative\"><div class=\"calian-tabbed-content__tabs d-flex z-2 calian-tabbed-content__tabs--horizontal flex-row\"><ul class=\"nav nav-tabs\" role=\"tablist\"><li class=\"nav-item\" role=\"presentation\"><button class=\"nav-link active\" id=\"assistance-au-bureau-de-service-pendant-les-jours-ouvrables-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#assistance-au-bureau-de-service-pendant-les-jours-ouvrables\" type=\"button\" role=\"tab\" aria-controls=\"assistance-au-bureau-de-service-pendant-les-jours-ouvrables\">Assistance au bureau de service pendant les jours ouvrables<\/button><\/li><li class=\"nav-item\" role=\"presentation\"><button class=\"nav-link\" id=\"reinitialisation-du-mot-de-passe-windows-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#reinitialisation-du-mot-de-passe-windows\" type=\"button\" role=\"tab\" aria-controls=\"reinitialisation-du-mot-de-passe-windows\">R\u00e9initialisation du mot de passe Windows<\/button><\/li><li class=\"nav-item\" role=\"presentation\"><button class=\"nav-link\" id=\"gestion-des-correctifs-et-mises-a-jour-des-logiciels-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#gestion-des-correctifs-et-mises-a-jour-des-logiciels\" type=\"button\" role=\"tab\" aria-controls=\"gestion-des-correctifs-et-mises-a-jour-des-logiciels\">Gestion des correctifs et mises \u00e0 jour des logiciels<\/button><\/li><li class=\"nav-item\" role=\"presentation\"><button class=\"nav-link\" id=\"gestion-des-mots-de-passe-des-applications-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#gestion-des-mots-de-passe-des-applications\" type=\"button\" role=\"tab\" aria-controls=\"gestion-des-mots-de-passe-des-applications\">Gestion des mots de passe des applications<\/button><\/li><li class=\"nav-item\" role=\"presentation\"><button class=\"nav-link\" id=\"rapports-sur-le-materiel-et-les-logiciels-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#rapports-sur-le-materiel-et-les-logiciels\" type=\"button\" role=\"tab\" aria-controls=\"rapports-sur-le-materiel-et-les-logiciels\">Rapports sur le mat\u00e9riel et les logiciels<\/button><\/li><li class=\"nav-item\" role=\"presentation\"><button class=\"nav-link\" id=\"deplacements-ajouts-modifications-et-suppressions-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#deplacements-ajouts-modifications-et-suppressions\" type=\"button\" role=\"tab\" aria-controls=\"deplacements-ajouts-modifications-et-suppressions\">D\u00e9placements, ajouts, modifications et suppressions<\/button><\/li><li class=\"nav-item\" role=\"presentation\"><button class=\"nav-link\" id=\"connectivite-rpv-securisee-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#connectivite-rpv-securisee\" type=\"button\" role=\"tab\" aria-controls=\"connectivite-rpv-securisee\">Connectivit\u00e9 RPV s\u00e9curis\u00e9e<\/button><\/li><\/ul><div class=\"tab-content\"><div class=\"tab-pane\" data-title=\"Assistance au bureau de service pendant les jours ouvrables\" id=\"assistance-au-bureau-de-service-pendant-les-jours-ouvrables\" role=\"tabpanel\" aria-labelledby=\"assistance-au-bureau-de-service-pendant-les-jours-ouvrables-tab\"><div class=\"calian-tabbed-content__pane d-flex calian-tabbed-content__pane--2-col flex-column gap-5 gap-md-6 mt-5 mt-md-0\"><div class=\"calian-tabbed-content__images d-flex gap-3 gap-md-5 order-1 order-lg-4 justify-content-end align-items-start flex-row\"><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2024\/02\/istockphoto-1354205084-1024x1024-1.jpg\" alt=\"A group of people looking at computers.\" width=\"1024\" height=\"576\" class=\"img-fluid rounded-5\" \/><\/div><\/div><div class=\"calian-tabbed-content__content order-2 mb-6 mb-lg-0 calian-tabbed-content__content--one-column-list\"><div><h4>Assistance au bureau de service pendant les jours ouvrables<\/h4>\n<ul>\n  <li>Prendre en charge l&#8217;ensemble de vos besoins informatiques et vous lib\u00e9rer de votre temps pr\u00e9cieux<\/li>\n  <li>Permettre une plus grande concentration sur votre entreprise et vos clients<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"tab-pane\" data-title=\"R\u00e9initialisation du mot de passe Windows\" id=\"reinitialisation-du-mot-de-passe-windows\" role=\"tabpanel\" aria-labelledby=\"reinitialisation-du-mot-de-passe-windows-tab\"><div class=\"calian-tabbed-content__pane d-flex calian-tabbed-content__pane--2-col flex-column gap-5 gap-md-6 mt-5 mt-md-0\"><div class=\"calian-tabbed-content__images d-flex gap-3 gap-md-5 order-1 order-lg-4 justify-content-end align-items-start flex-row\"><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2023\/12\/Cloud-application-services-SaaS-1024x540.jpg\" alt=\"Shot of a young male engineer using his laptop in a server room\" width=\"1024\" height=\"540\" class=\"img-fluid rounded-5\" \/><\/div><\/div><div class=\"calian-tabbed-content__content order-2 mb-6 mb-lg-0 calian-tabbed-content__content--one-column-list\"><div><h4>R\u00e9initialisation du mot de passe Windows<\/h4>\n<ul>\n  <li>Agir en votre nom pour des t\u00e2ches administratives<\/li>\n  <li>Modifier les mots de passe si n\u00e9cessaire<\/li>\n  <li>Gestion des autorisations pour les utilisateurs<\/li>\n  <li>Acc\u00e8s aux ressources du r\u00e9seau<\/li>\n  <li>Supervision de tous les dispositifs sur le serveur<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"tab-pane\" data-title=\"Gestion des correctifs et mises \u00e0 jour des logiciels\" id=\"gestion-des-correctifs-et-mises-a-jour-des-logiciels\" role=\"tabpanel\" aria-labelledby=\"gestion-des-correctifs-et-mises-a-jour-des-logiciels-tab\"><div class=\"calian-tabbed-content__pane d-flex calian-tabbed-content__pane--2-col flex-column gap-5 gap-md-6 mt-5 mt-md-0\"><div class=\"calian-tabbed-content__images d-flex gap-3 gap-md-5 order-1 order-lg-4 justify-content-end align-items-start flex-row\"><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2024\/02\/Programmer-typing-cybersecurity-1024x683.jpg\" alt=\"A programmer typing on a laptop processing through cybersecurity security checks.\" width=\"1024\" height=\"683\" class=\"img-fluid rounded-5\" \/><\/div><\/div><div class=\"calian-tabbed-content__content order-2 mb-6 mb-lg-0 calian-tabbed-content__content--one-column-list\"><div><h4>Gestion des correctifs et mises \u00e0 jour des logiciels<\/h4>\n<ul>\n  <li>Utilisation de la d\u00e9tection d&#8217;anomalies au niveau des points d&#8217;extr\u00e9mit\u00e9 et du r\u00e9seau<\/li>\n  <li>Adopter une approche proactive de la s\u00e9curit\u00e9<\/li>\n  <li>Surveillance constante du comportement du r\u00e9seau<\/li>\n  <li>Identification des probl\u00e8mes qui pourraient \u00eatre ignor\u00e9s par d&#8217;autres technologies<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"tab-pane\" data-title=\"Gestion des mots de passe des applications\" id=\"gestion-des-mots-de-passe-des-applications\" role=\"tabpanel\" aria-labelledby=\"gestion-des-mots-de-passe-des-applications-tab\"><div class=\"calian-tabbed-content__pane d-flex calian-tabbed-content__pane--2-col flex-column gap-5 gap-md-6 mt-5 mt-md-0\"><div class=\"calian-tabbed-content__images d-flex gap-3 gap-md-5 order-1 order-lg-4 justify-content-end align-items-start flex-row\"><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2023\/12\/AdobeStock_206101585-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"img-fluid rounded-5\" \/><\/div><\/div><div class=\"calian-tabbed-content__content order-2 mb-6 mb-lg-0 calian-tabbed-content__content--one-column-list\"><div><h4>Gestion des mots de passe des applications<\/h4>\n<ul>\n  <li>Aide \u00e0 la r\u00e9initialisation des mots de passe pour les applications g\u00e9r\u00e9es<\/li>\n  <li>Aide \u00e0 la r\u00e9initialisation des mots de passe pour les applications critiques de l&#8217;entreprise<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"tab-pane\" data-title=\"Rapports sur le mat\u00e9riel et les logiciels\" id=\"rapports-sur-le-materiel-et-les-logiciels\" role=\"tabpanel\" aria-labelledby=\"rapports-sur-le-materiel-et-les-logiciels-tab\"><div class=\"calian-tabbed-content__pane d-flex calian-tabbed-content__pane--2-col flex-column gap-5 gap-md-6 mt-5 mt-md-0\"><div class=\"calian-tabbed-content__images d-flex gap-3 gap-md-5 order-1 order-lg-4 justify-content-end align-items-start flex-row\"><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2024\/02\/iStock-1473508651.jpg\" alt=\"\" width=\"1024\" height=\"565\" class=\"img-fluid rounded-5\" \/><\/div><\/div><div class=\"calian-tabbed-content__content order-2 mb-6 mb-lg-0 calian-tabbed-content__content--one-column-list\"><div><h4>Rapports sur le mat\u00e9riel et les logiciels<\/h4>\n<ul>\n  <li>Recevoir des notifications en temps r\u00e9el en cas de d\u00e9tection d&#8217;un nouveau mat\u00e9riel<\/li>\n  <li>Rester inform\u00e9 des mises \u00e0 jour logicielles disponibles<\/li>\n  <li>Obtenir des informations d&#8217;audit pour tous les PC du r\u00e9seau<\/li>\n  <li>Alerte en cas de d\u00e9tection de logiciels malveillants<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"tab-pane\" data-title=\"D\u00e9placements, ajouts, modifications et suppressions\" id=\"deplacements-ajouts-modifications-et-suppressions\" role=\"tabpanel\" aria-labelledby=\"deplacements-ajouts-modifications-et-suppressions-tab\"><div class=\"calian-tabbed-content__pane d-flex calian-tabbed-content__pane--2-col flex-column gap-5 gap-md-6 mt-5 mt-md-0\"><div class=\"calian-tabbed-content__images d-flex gap-3 gap-md-5 order-1 order-lg-4 justify-content-end align-items-start flex-row\"><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2024\/02\/2-business-women-1024x683.jpg\" alt=\"Two business women talking at a table in an office.\" width=\"1024\" height=\"683\" class=\"img-fluid rounded-5\" \/><\/div><\/div><div class=\"calian-tabbed-content__content order-2 mb-6 mb-lg-0 calian-tabbed-content__content--one-column-list\"><div><h4>D\u00e9placements, ajouts, modifications et suppressions<\/h4>\n<ul>\n  <li>Mise en place de nouveaux utilisateurs dans l&#8217;organisation<\/li>\n  <li>Supprimer les employ\u00e9s lorsqu&#8217;ils quittent l&#8217;organisation<\/li>\n  <li>Suivre le flux de travail \u00e9tabli pour l&#8217;installation des employ\u00e9s<\/li>\n  <li>Respecter les processus op\u00e9rationnels pour les d\u00e9m\u00e9nagements d&#8217;employ\u00e9s<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"tab-pane\" data-title=\"Connectivit\u00e9 RPV s\u00e9curis\u00e9e\" id=\"connectivite-rpv-securisee\" role=\"tabpanel\" aria-labelledby=\"connectivite-rpv-securisee-tab\"><div class=\"calian-tabbed-content__pane d-flex calian-tabbed-content__pane--2-col flex-column gap-5 gap-md-6 mt-5 mt-md-0\"><div class=\"calian-tabbed-content__images d-flex gap-3 gap-md-5 order-1 order-lg-4 justify-content-end align-items-start flex-row\"><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2024\/02\/Cloud-data-security-1024x576.jpg\" alt=\"An image of a padlock on a computer screen.\" width=\"1024\" height=\"576\" class=\"img-fluid rounded-5\" \/><\/div><\/div><div class=\"calian-tabbed-content__content order-2 mb-6 mb-lg-0 calian-tabbed-content__content--one-column-list\"><div><h4>Connectivit\u00e9 RPV s\u00e9curis\u00e9e<\/h4>\n<ul>\n  <li>Maintenir la s\u00e9curit\u00e9 du r\u00e9seau en temps r\u00e9el<\/li>\n  <li>Protection contre tous les types de logiciels malveillants<\/li>\n  <li>Se pr\u00e9munir contre les menaces modernes<\/li>\n  <li>Se d\u00e9fendre contre les cyberattaques<\/li>\n  <li>Fournir une protection antivirus robuste<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"9a97e46e-bc01-41c6-b6cc-3fee3537cfd9\" data-component=\"Spacer\"><div class=\"calian-spacer wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"88c2cc1f-bc75-44ce-aee6-65856afaef11\" data-component=\"HorizontalSplitTextSingleFeatureImage\"><div class=\"calian-horizontal-split-text-single-feature-image calian-horizontal-split-text-single-feature-image--inverted wp-block-calian-com-components-calian-horizontal-split-text-single-feature-image\"><div class=\"calian-horizontal-split-text-single-feature-image__container container-fluid\"><div class=\"row\"><div class=\"calian-horizontal-split-text-single-feature-image__left col-12 col-lg-6\"><div class=\"calian-horizontal-split-text-single-feature-image__image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2023\/12\/innovation-partnership-group-business-colleagues-1024x683.jpeg\" alt=\"A group of people standing around a table.\" width=\"1024\" height=\"683\" class=\"img-fluid\"\/><\/div><\/div><div class=\"calian-horizontal-split-text-single-feature-image__right col-12 col-lg-6\"><h2 class=\"calian-horizontal-split-text-single-feature-image__heading\">Solution de communication professionnelle tout-en-un<\/h2><p class=\"calian-horizontal-split-text-single-feature-image__description\">Calian offre une solution de communication professionnelle tout-en-un pour am\u00e9liorer la communication, l&#8217;efficacit\u00e9 et la productivit\u00e9 sur le lieu de travail, et pour assurer un plus grand succ\u00e8s au sein des organisations gr\u00e2ce \u00e0 la collaboration d&#8217;\u00e9quipe. Nous vous aidons \u00e0 rester organis\u00e9, \u00e0 g\u00e9rer votre charge de travail et \u00e0 accomplir vos t\u00e2ches efficacement gr\u00e2ce \u00e0 des outils bureautiques simplifi\u00e9s en tout temps dans le nuage. &nbsp;L&#8217;outil de gestion complet de Calian, bas\u00e9 sur le web, offre aux entreprises la possibilit\u00e9 de contr\u00f4ler leur environnement Active Directory, de cr\u00e9er des groupes et des niveaux d&#8217;acc\u00e8s.&nbsp;<\/p><a href=\"https:\/\/calian.stage.tbkdev.com\/dev\/calian.com\/src\/itcs\/fr\/nous-contacter\/\" class=\"btn btn-secondary calian-horizontal-split-text-single-feature-image__cta-button\">S&#x27;adresser \u00e0 un expert<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"d29eed43-8238-4df7-afe1-c3c7e0893b58\" data-component=\"Spacer\"><div class=\"calian-spacer wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"721d7cac-962f-4e60-8753-4c6b18c336a8\" data-component=\"VerticalTextGalleryFeature\"><div id=\"#soc_as_a_service\" class=\"calian-vertical-text-gallery-feature overflow-hidden 0 theme-dark calian-vertical-text-gallery-feature--no-quote\"><div class=\"calian-vertical-text-gallery-feature__container container-fluid\"><div class=\"calian-vertical-text-gallery-feature__top-content row\"><div class=\"calian-vertical-text-gallery-feature__top-content--left col-12 col-lg-6\"><h2 class=\"calian-vertical-text-gallery-feature__heading\">Externalisation de l&#x27;informatique<\/h2><div class=\"calian-vertical-text-gallery-feature__description\">Calian \u00e9limine le stress li\u00e9 \u00e0 la gestion de vos services informatiques et de communication. Nos centres d&#8217;exploitation ultramodernes assurent une surveillance 24 heures sur 24, 7 jours sur 7 et 365 jours par an, ce qui vous permet de vous concentrer sur ce qui compte le plus, votre entreprise.<br><br>Notre solution d&#8217;assistance en direct permet aux entreprises, grandes ou petites, de communiquer efficacement, d&#8217;augmenter les ventes et de garantir la meilleure exp\u00e9rience de service \u00e0 la client\u00e8le par le biais de toutes les plateformes, y compris le clavardage, la vid\u00e9o, le partage d&#8217;\u00e9cran et bien plus encore.<\/div><\/div><div class=\"calian-vertical-text-gallery-feature__top-content--right col-12 col-lg-6\"><div class=\"calian-vertical-text-gallery-feature__quote\"><p>Nous offrons une exp\u00e9rience client multiplateforme et un support centralis\u00e9 pour r\u00e9pondre aux questions sur les proc\u00e9dures, les produits et les services.  <\/p><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12\"><div class=\"calian-vertical-text-gallery-feature__image-container\"><div class=\"calian-vertical-text-gallery-feature__image-one\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2023\/12\/network-security-specialists-1024x576.jpeg\" alt=\"A group of people working on computers in an office.\" width=\"1024\" height=\"576\" class=\"img-fluid\"\/><\/div><div class=\"calian-vertical-text-gallery-feature__image-two\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2024\/02\/Cloud-encryption-1024x576.jpg\" alt=\"Calian cloud encryption.\" width=\"1024\" height=\"576\" class=\"img-fluid\"\/><\/div><div class=\"calian-vertical-text-gallery-feature__image-three\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2024\/02\/iStock-1397678880-scaled-e1708560543447.jpg\" alt=\"A woman typing on a laptop at a desk.\" width=\"1024\" height=\"430\" class=\"img-fluid\"\/><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"914aa79f-773f-4491-a1b6-9043aa104505\" data-component=\"Spacer\"><div class=\"calian-spacer wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"fc765df4-f2f9-4381-a868-6ddc0abec44f\" data-component=\"LocationIntroContent\"><div class=\"calian-location-intro-content wp-block-calian-com-components-calian-location-intro-content\"><div class=\"calian-location-intro-content__container container-fluid\"><div class=\"row\"><div class=\"calian-location-intro-content__top col-12\"><h2 class=\"calian-location-intro-content__heading\">Voix et appels  <\/h2><p class=\"calian-location-intro-content__intro-text\">La solution de communication professionnelle tout-en-un de Calian am\u00e9liore la communication, l&#x27;efficacit\u00e9 et la productivit\u00e9 sur le lieu de travail gr\u00e2ce \u00e0 la collaboration et \u00e0 la connexion des \u00e9quipes.<\/p><\/div><\/div><div class=\"row\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"354d4093-dcea-466b-81e9-2ee5e994e034\" data-component=\"Accordion\"><div id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef\" class=\"calian-accordion accordion-flush\"><ul class=\"calian-accordion__items\"><li class=\"calian-accordion__item\"><div class=\"calian-accordion__header\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--header-0\"><button type=\"button\" class=\"calian-accordion__button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-0\" aria-controls=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-0\"><div class=\"calian-accordion__title\"><strong>Parler de n&#8217;importe o\u00f9<\/strong><\/div><div class=\"calian-accordion__icon\"><span class=\"icon icon-caret-left-slim\"><\/span><\/div><\/button><\/div><div class=\"calian-accordion__collapse collapse\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-0\" aria-labelledby=\"calian-accordion-header-0\" data-bs-parent=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef\"><div class=\"calian-accordion__body-container\"><div class=\"calian-accordion__body\">Gr\u00e2ce \u00e0 la technologie en instance de brevet de Calian, vous pouvez d\u00e9placer votre appel actif d&#8217;un t\u00e9l\u00e9phone portable \u00e0 un t\u00e9l\u00e9phone de bureau en passant par le wifi, sans perdre une seconde.<\/div><\/div><\/div><\/li><li class=\"calian-accordion__item\"><div class=\"calian-accordion__header\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--header-1\"><button type=\"button\" class=\"calian-accordion__button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-1\" aria-controls=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-1\"><div class=\"calian-accordion__title\"><strong>Des extensions pour tous<\/strong><\/div><div class=\"calian-accordion__icon\"><span class=\"icon icon-caret-left-slim\"><\/span><\/div><\/button><\/div><div class=\"calian-accordion__collapse collapse\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-1\" aria-labelledby=\"calian-accordion-header-1\" data-bs-parent=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef\"><div class=\"calian-accordion__body-container\"><div class=\"calian-accordion__body\">Gr\u00e2ce aux num\u00e9ros de t\u00e9l\u00e9phone \u00e0 s\u00e9lection directe, vous aurez un acc\u00e8s rapide et direct \u00e0 chaque employ\u00e9, ce qui vous permettra d&#8217;augmenter la productivit\u00e9 de votre lieu de travail, de r\u00e9duire les co\u00fbts et d&#8217;\u00e9liminer les attentes inutiles.<\/div><\/div><\/div><\/li><li class=\"calian-accordion__item\"><div class=\"calian-accordion__header\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--header-2\"><button type=\"button\" class=\"calian-accordion__button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-2\" aria-expanded=\"false\" aria-controls=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-2\"><div class=\"calian-accordion__title\"><strong>Annuaire des entreprises<\/strong><\/div><div class=\"calian-accordion__icon\"><span class=\"icon icon-caret-left-slim\"><\/span><\/div><\/button><\/div><div class=\"calian-accordion__collapse collapse\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-2\" aria-labelledby=\"calian-accordion-header-2\" data-bs-parent=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef\"><div class=\"calian-accordion__body-container\"><div class=\"calian-accordion__body\">En incorporant l&#8217;annuaire par nom, nous vous fournissons des informations rapides \u00e0 port\u00e9e de main, sans d\u00e9lai.<\/div><\/div><\/div><\/li><li class=\"calian-accordion__item\"><div class=\"calian-accordion__header\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--header-3\"><button type=\"button\" class=\"calian-accordion__button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-3\" aria-controls=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-3\"><div class=\"calian-accordion__title\"><strong>Envoi d&#8217;un message vocal par courrier \u00e9lectronique<\/strong><\/div><div class=\"calian-accordion__icon\"><span class=\"icon icon-caret-left-slim\"><\/span><\/div><\/button><\/div><div class=\"calian-accordion__collapse collapse\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-3\" aria-labelledby=\"calian-accordion-header-3\" data-bs-parent=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef\"><div class=\"calian-accordion__body-container\"><div class=\"calian-accordion__body\"><ul>\n  <li>Configuration du syst\u00e8me t\u00e9l\u00e9phonique<\/li>\n  <li>Veiller \u00e0 ce que les messages vocaux importants soient transmis<\/li>\n  <li>Envoi direct des messages vocaux \u00e0 votre adresse \u00e9lectronique professionnelle<\/li>\n<\/ul><\/div><\/div><\/div><\/li><li class=\"calian-accordion__item\"><div class=\"calian-accordion__header\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--header-4\"><button type=\"button\" class=\"calian-accordion__button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-4\" aria-controls=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-4\"><div class=\"calian-accordion__title\"><strong>Appel vid\u00e9o<\/strong><\/div><div class=\"calian-accordion__icon\"><span class=\"icon icon-caret-left-slim\"><\/span><\/div><\/button><\/div><div class=\"calian-accordion__collapse collapse\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-4\" aria-labelledby=\"calian-accordion-header-4\" data-bs-parent=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef\"><div class=\"calian-accordion__body-container\"><div class=\"calian-accordion__body\"><ul>\n  <li>Appels vid\u00e9o fluides et de haute qualit\u00e9<\/li>\n  <li>Connecter tous les membres de l&#8217;\u00e9quipe<\/li>\n  <li>Faciliter la communication pour les membres de l&#8217;\u00e9quipe \u00e0 distance<\/li>\n  <li>Permettre la connexion entre les membres d&#8217;une \u00e9quipe se trouvant au m\u00eame endroit<\/li>\n  <li>Assurer la communication entre les membres de l&#8217;\u00e9quipe \u00e0 travers le pays<\/li>\n<\/ul><\/div><\/div><\/div><\/li><li class=\"calian-accordion__item\"><div class=\"calian-accordion__header\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--header-5\"><button type=\"button\" class=\"calian-accordion__button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-5\" aria-controls=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-5\"><div class=\"calian-accordion__title\"><strong>Messagerie&nbsp;<\/strong><\/div><div class=\"calian-accordion__icon\"><span class=\"icon icon-caret-left-slim\"><\/span><\/div><\/button><\/div><div class=\"calian-accordion__collapse collapse\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-5\" aria-labelledby=\"calian-accordion-header-5\" data-bs-parent=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef\"><div class=\"calian-accordion__body-container\"><div class=\"calian-accordion__body\"><ul>\n  <li>Suivi des membres de l&#8217;\u00e9quipe disponibles<\/li>\n  <li>Assurer la productivit\u00e9 gr\u00e2ce \u00e0 des outils de collaboration<\/li>\n  <li>Permettre aux employ\u00e9s de se connecter via la messagerie instantan\u00e9e<\/li>\n  <li>Fournir des mises \u00e0 jour en temps r\u00e9el sur le statut des membres de l&#8217;\u00e9quipe<\/li>\n  <li>Contr\u00f4ler qui est en ligne, en r\u00e9union ou absent<\/li>\n<\/ul><\/div><\/div><\/div><\/li><li class=\"calian-accordion__item\"><div class=\"calian-accordion__header\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--header-6\"><button type=\"button\" class=\"calian-accordion__button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-6\" aria-controls=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-6\"><div class=\"calian-accordion__title\"><strong>Un seul num\u00e9ro pour tous les appareils<\/strong><\/div><div class=\"calian-accordion__icon\"><span class=\"icon icon-caret-left-slim\"><\/span><\/div><\/button><\/div><div class=\"calian-accordion__collapse collapse\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-6\" aria-labelledby=\"calian-accordion-header-6\" data-bs-parent=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef\"><div class=\"calian-accordion__body-container\"><div class=\"calian-accordion__body\"><ul>\n  <li>Mise \u00e0 disposition d&#8217;un num\u00e9ro unique pour les employ\u00e9s<\/li>\n  <li>Capacit\u00e9 \u00e0 r\u00e9pondre aux appels entrants sur diff\u00e9rents appareils (t\u00e9l\u00e9phones de bureau, t\u00e9l\u00e9phones portables bas\u00e9s sur l&#8217;ordinateur, t\u00e9l\u00e9phones mobiles).<\/li>\n  <li>Aucun ajustement n&#8217;est n\u00e9cessaire pour le changement d&#8217;appareil<\/li>\n  <li>Permettre aux appelants de se connecter directement, en \u00e9vitant d&#8217;avoir \u00e0 composer des num\u00e9ros de poste<\/li>\n<\/ul><\/div><\/div><\/div><\/li><li class=\"calian-accordion__item\"><div class=\"calian-accordion__header\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--header-7\"><button type=\"button\" class=\"calian-accordion__button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-7\" aria-controls=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-7\"><div class=\"calian-accordion__title\"><strong>Options mat\u00e9rielles<\/strong><\/div><div class=\"calian-accordion__icon\"><span class=\"icon icon-caret-left-slim\"><\/span><\/div><\/button><\/div><div class=\"calian-accordion__collapse collapse\" id=\"calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef--collapse-7\" aria-labelledby=\"calian-accordion-header-7\" data-bs-parent=\"#calian-accordion-8c52e0ca-db31-4735-9694-764f4b079aef\"><div class=\"calian-accordion__body-container\"><div class=\"calian-accordion__body\">Offrir une vari\u00e9t\u00e9 d&#8217;options mat\u00e9rielles<\/p>\n<ul>\n  <li>T\u00e9l\u00e9phones standard et de direction<\/li>\n  <li>T\u00e9l\u00e9phones pour espaces publics (hall d&#8217;entr\u00e9e, cuisine, etc.)<\/li>\n  <li>T\u00e9l\u00e9phones de salle de conf\u00e9rence \u00e9quip\u00e9s d&#8217;un microphone<\/li>\n  <li>Adaptateur de t\u00e9l\u00e9copieur et brique d&#8217;alimentation pour les commutateurs non-PoE<\/li>\n  <li>Console pour r\u00e9ceptionniste<\/li>\n<\/ul>\n<p>Proposer des choix de fabricants de premier plan<\/p>\n<ul>\n  <li>Cisco<\/li>\n  <li>Polycom<\/li>\n  <li>Yealink<\/li>\n<\/ul><\/div><\/div><\/div><\/li><\/ul><\/div><\/div>\n\n\n\n<div class=\"tbk-hydrate-component\" data-cid=\"582b8c63-daf5-4379-9450-b9ec2f784234\" data-component=\"Spacer\"><div class=\"calian-spacer wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n\n\n<!-- wp:block null -->\n<div class=\"tbk-hydrate-component\"><div id=\"anchor-form\" class=\"calian-spacer wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n<!-- \/wp:block --><!-- wp:block null -->\n<div class=\"tbk-hydrate-component\"><div class=\"calian-spacer wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n<!-- \/wp:calian-com-components\/calian-spacer --><!-- wp:block null -->\n<div class=\"tbk-hydrate-component\"><div class=\"calian-spacer wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n<!-- \/wp:calian-com-components\/calian-spacer --><!-- wp:block null -->\n<div class=\"tbk-hydrate-component\"><div class=\"calian-spacer wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n<!-- \/wp:calian-com-components\/calian-spacer -->","protected":false},"excerpt":{"rendered":"<p>Externalisation du service d&#x27;assistance 24\/7 <\/p>\n<p class=\"main-hero-video__description text-white subheading mb-5\"> Confiez-nous la gestion des technologies de l&#x27;information et de la communication afin que vous puissiez vous concentrer sur vos activit\u00e9s principales. <\/p>\n<p> <a href=\"#contact-form\" class=\"btn btn-primary\"> Explorer les solutions personnalis\u00e9es <\/a> Externaliser les services informatiques et de communication pour am\u00e9liorer l&#x27;efficacit\u00e9 des entreprises <\/p>\n<p class=\"calian-location-intro-content__intro-text\"> Offrez \u00e0 vos employ\u00e9s une &hellip;<\/p>\n","protected":false},"author":7592,"featured_media":0,"parent":8020,"menu_order":129,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"solution":[104],"industry":[92,94,97,96,101],"type_classification":[110],"class_list":["post-8096","page","type-page","status-publish","hentry","solution-informatique-dentreprise","industry-communications-et-medias","industry-energie-ressources-et-environnement","industry-fabrication","industry-sante","industry-transport","type_classification-solution-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Externalisation du service d&#039;assistance 24\/7 - Digital &amp; Cyber | Calian<\/title>\n<meta name=\"description\" content=\"Assurez une assistance 24 heures sur 24 pour vos besoins informatiques gr\u00e2ce aux services d&#039;externalisation du service d&#039;assistance de Calian, disponibles 24 heures sur 24 et 7 jours sur 7. 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