{"id":18612,"date":"2026-01-07T14:36:30","date_gmt":"2026-01-07T19:36:30","guid":{"rendered":"https:\/\/www.calian.com\/digital-cyber\/soutien\/"},"modified":"2026-03-10T16:40:10","modified_gmt":"2026-03-10T20:40:10","slug":"soutien","status":"publish","type":"page","link":"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/","title":{"rendered":"Soutien"},"content":{"rendered":"\n<div class=\"tbk-hydrate-component\" data-cid=\"841ae4a0-1084-49e6-9c70-5e6a047fafec\" data-component=\"Hero\"><section class=\"calian-hero d-flex h-100 position-relative overflow-hidden nav-indent wp-block-calian-com-components-calian-hero media-position-split overlay-solid breadcrumbs-hidden\"><div class=\"container\"><div class=\"row\"><div class=\"calian-hero__content d-flex col-lg flex-column pb-3 justify-content-center mx-auto text-center\"><div class=\"calian-hero__copy-wrapper\"><h1 class=\"calian-hero__heading\">Si vous avez des questions, nous avons des r\u00e9ponses.<\/h1><div class=\"calian-hero__text mt-2 mb-4\"><br\/><\/div><a href=\"#get-help\" class=\"btn btn-primary mb-4 mt-3\">Contacter le support<\/a><\/div><\/div><\/div><\/div><div class=\"calian-hero__overlay overlay-solid position-absolute w-100 h-100 top-0 start-0\"><\/div><span><\/span><\/section><\/div>\n\n<div class=\"tbk-hydrate-component\" data-cid=\"185af215-9633-44dc-b2db-b61872b157f5\" data-component=\"Spacer\"><div class=\"calian-spacer calian-spacer--medium wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n\n<div class=\"tbk-hydrate-component\" data-cid=\"67ed6e21-c8b1-40e4-bc75-9e5e7499d4be\" data-component=\"AlternatingTextAndImages\"><div id=\"get-help\" class=\"calian-alternating-text-and-images overflow-hidden wp-block-calian-com-components-calian-alternating-text-and-images\"><div class=\"calian-alternating-text-and-images__container container-fluid\"><div class=\"\"><div class=\"row gx-md-6 justify-content-lg-start flex-row-reverse justify-content-lg-between\"><div class=\"col-12 col-md mb-3\"><img decoding=\"async\" src=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/9\/2024\/03\/BusinessDevelopers-1024x615.jpg\" alt=\"Deux d&#xE9;veloppeurs de logiciels se concentrent sur le codage, les reflets de l'&#xE9;cran se superposant &#xE0; leurs expressions intenses.\" width=\"1024\" height=\"615\" class=\"rounded-5 img-fluid w-100 h-250px h-md-373px object-fit-cover\" loading=\"lazy\"\/><\/div><div class=\"col-12 col-md\"><h3>Comment obtenir de l&#8217;aide<\/h3><div class=\"calian-alternating-text-and-images__text mb-3\"><strong>Les clients de la DGI<\/strong> peuvent appeler le <a href=\"tel:+1-888-492-5127\">+1-888-492-5127<\/a> et s\u00e9lectionner l&#8217;une des options suivantes. <strong>Pour les questions g\u00e9n\u00e9rales sur Calian<\/strong>, <a href=\"https:\/\/www.calian.com\/contact-calian\/\">connectez-vous ici<\/a>.\n<h6>Soutien \u00e0 la s\u00e9curit\u00e9 &#8211; disponible 24 heures sur 24 et 7 jours sur 7 pour :<\/h6>\n<ul>\n  <li>R\u00e9pondre aux demandes de changement et aux incidents initi\u00e9s par les clients*.<\/li>\n  <li>Contr\u00f4ler la disponibilit\u00e9 et la sant\u00e9 de la solution*<\/li>\n  <li>Effectuer la surveillance de la s\u00e9curit\u00e9, le triage et l&#8217;escalade pour les \u00e9v\u00e9nements SIEM*.<\/li>\n<\/ul>\n<h6>Assistance en nuage &#8211; disponible 24 heures sur 24 et 7 jours sur 7 pour :<\/h6>\n<ul>\n  <li>Contr\u00f4ler l&#8217;infrastructure<\/li>\n  <li>R\u00e9soudre les probl\u00e8mes<\/li>\n  <li>Assurer la continuit\u00e9 des activit\u00e9s<\/li>\n<\/ul>\n<h6>Assistance \u00e0 l&#8217;infrastructure &#8211; disponible de 9h \u00e0 17h (heure de l&#8217;Est), du lundi au vendredi<\/h6>\n<p><br\/>Les clients enregistr\u00e9s peuvent \u00e9galement soumettre un ticket <a href=\"mailto:servicedesk@decisivegroup.com\">par e-mail ici<\/a> ou acc\u00e9der \u00e0 notre <a href=\"https:\/\/servicedesk.decisivegroup.com\/\">portail de service ici.<\/a> <\/p>\n<p><em>* Les tickets seront trait\u00e9s en fonction de leur niveau de priorit\u00e9, conform\u00e9ment aux offres de niveau de service document\u00e9es.  <\/em><\/p><\/div><div class=\"calian-alternating-text-and-images__ctas mb-3 d-flex flex-wrap gap-3\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"tbk-hydrate-component\" data-cid=\"a4d5b624-7a5e-4748-9c58-38830d0c7369\" data-component=\"Spacer\"><div class=\"calian-spacer calian-spacer--small wp-block-calian-com-components-calian-spacer\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Si vous avez des questions, nous avons des r\u00e9ponses. <br \/> <a href=\"#get-help\" class=\"btn btn-primary mb-4 mt-3\"> Contacter le support <\/a> Comment obtenir de l&#8217;aide Les clients de la DGI peuvent appeler le <a href=\"tel:+1-888-492-5127\"> +1-888-492-5127 <\/a> et s\u00e9lectionner l&#8217;une des options suivantes. Pour les questions g\u00e9n\u00e9rales sur Calian , <a href=\"https:\/\/www.calian.com\/contact-calian\/\"> connectez-vous ici <\/a> . Soutien \u00e0 la s\u00e9curit\u00e9 &#8211; &hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"solution":[],"industry":[],"type_classification":[],"class_list":["post-18612","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Soutien - Digital &amp; Cyber | Calian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soutien - Digital &amp; Cyber | Calian\" \/>\n<meta property=\"og:description\" content=\"Si vous avez des questions, nous avons des r\u00e9ponses.  Contacter le support Comment obtenir de l&#8217;aide Les clients de la DGI peuvent appeler le +1-888-492-5127 et s\u00e9lectionner l&#8217;une des options suivantes. Pour les questions g\u00e9n\u00e9rales sur Calian , connectez-vous ici . Soutien \u00e0 la s\u00e9curit\u00e9 &#8211; &hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/\" \/>\n<meta property=\"og:site_name\" content=\"Solutions informatiques et cybern\u00e9tiques\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-10T20:40:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sites.calian.com\/app\/uploads\/sites\/9\/2024\/03\/BusinessDevelopers-1024x615.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/\",\"url\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/\",\"name\":\"Soutien - Digital & Cyber | Calian\",\"isPartOf\":{\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sites.calian.com\/app\/uploads\/sites\/9\/2024\/03\/BusinessDevelopers-1024x615.jpg\",\"datePublished\":\"2026-01-07T19:36:30+00:00\",\"dateModified\":\"2026-03-10T20:40:10+00:00\",\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/#primaryimage\",\"url\":\"https:\/\/sites.calian.com\/app\/uploads\/sites\/9\/2024\/03\/BusinessDevelopers-1024x615.jpg\",\"contentUrl\":\"https:\/\/sites.calian.com\/app\/uploads\/sites\/9\/2024\/03\/BusinessDevelopers-1024x615.jpg\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/#website\",\"url\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/\",\"name\":\"Solutions informatiques et cybern\u00e9tiques\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/#organization\",\"name\":\"Calian Group Ltd.\",\"url\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2026\/01\/2026-Logo-Calian-EN-RGB-DIGITAL-1.svg\",\"contentUrl\":\"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2026\/01\/2026-Logo-Calian-EN-RGB-DIGITAL-1.svg\",\"width\":977,\"height\":648,\"caption\":\"Calian Group Ltd.\"},\"image\":{\"@id\":\"https:\/\/www.calian.com\/digital-cyber\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Soutien - Digital & Cyber | Calian","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/","og_locale":"fr_CA","og_type":"article","og_title":"Soutien - Digital & Cyber | Calian","og_description":"Si vous avez des questions, nous avons des r\u00e9ponses.  Contacter le support Comment obtenir de l&#8217;aide Les clients de la DGI peuvent appeler le +1-888-492-5127 et s\u00e9lectionner l&#8217;une des options suivantes. Pour les questions g\u00e9n\u00e9rales sur Calian , connectez-vous ici . Soutien \u00e0 la s\u00e9curit\u00e9 &#8211; &hellip;","og_url":"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/","og_site_name":"Solutions informatiques et cybern\u00e9tiques","article_modified_time":"2026-03-10T20:40:10+00:00","og_image":[{"url":"https:\/\/sites.calian.com\/app\/uploads\/sites\/9\/2024\/03\/BusinessDevelopers-1024x615.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/","url":"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/","name":"Soutien - Digital & Cyber | Calian","isPartOf":{"@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/#primaryimage"},"image":{"@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/#primaryimage"},"thumbnailUrl":"https:\/\/sites.calian.com\/app\/uploads\/sites\/9\/2024\/03\/BusinessDevelopers-1024x615.jpg","datePublished":"2026-01-07T19:36:30+00:00","dateModified":"2026-03-10T20:40:10+00:00","inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/"]}]},{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/soutien\/#primaryimage","url":"https:\/\/sites.calian.com\/app\/uploads\/sites\/9\/2024\/03\/BusinessDevelopers-1024x615.jpg","contentUrl":"https:\/\/sites.calian.com\/app\/uploads\/sites\/9\/2024\/03\/BusinessDevelopers-1024x615.jpg"},{"@type":"WebSite","@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/#website","url":"https:\/\/www.calian.com\/digital-cyber\/fr\/","name":"Solutions informatiques et cybern\u00e9tiques","description":"","publisher":{"@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calian.com\/digital-cyber\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/#organization","name":"Calian Group Ltd.","url":"https:\/\/www.calian.com\/digital-cyber\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2026\/01\/2026-Logo-Calian-EN-RGB-DIGITAL-1.svg","contentUrl":"https:\/\/sites.calian.com\/app\/uploads\/sites\/10\/2026\/01\/2026-Logo-Calian-EN-RGB-DIGITAL-1.svg","width":977,"height":648,"caption":"Calian Group Ltd."},"image":{"@id":"https:\/\/www.calian.com\/digital-cyber\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/pages\/18612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/comments?post=18612"}],"version-history":[{"count":4,"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/pages\/18612\/revisions"}],"predecessor-version":[{"id":18994,"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/pages\/18612\/revisions\/18994"}],"wp:attachment":[{"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/media?parent=18612"}],"wp:term":[{"taxonomy":"solution","embeddable":true,"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/solution?post=18612"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/industry?post=18612"},{"taxonomy":"type_classification","embeddable":true,"href":"https:\/\/itcs.calian.com\/fr\/wp-json\/wp\/v2\/type_classification?post=18612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}